Giraffes at the Safari Park

Accessibility Statement

This Accessibility Statement applies to:


Providing Users with a Free Customizable Assistive Utility

Ally Toolbar

In addition to other techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we have provided free Web Enhancement Tools that allow site visitors to customize their user experience.

AudioEye Tools are off

Experience the Ally Toolbar

To experience the AudioEye Ally Toolbar, activate the Ally Toolbar button in the bottom right hand corner.


The Ally Toolbar provides Tools Tailored to Needs

Learn more about the ways in which the Ally Toolbar allows site visitors with diverse abilities to customize their user experience:

Browse All Features

The following tools may be available in the Ally Toolbar:

Player symbol Player
Listen to the content of a web page read aloud
reader symbol Reader
Customize the visual display of the website
voice symbol Voice(If applicable)
Command the browser using your voice
site menu symbol Site Menu
Navigate simplified menus using your keyboard or mouse
page elements menu symbol Page Elements Menu
Access page elements and regions with simple keystrokes
audioEye help desk symbol AudioEye Help Desk
Report accessibility related issues 


We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, San Diego Zoo Global has taken careful measures to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The San Diego Zoo website is monitored and tested regularly by internal resources and by AudioEye, a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.


Guides for Visitors to The Zoo and Safari Park

In addition to digital inclusion, The San Diego Zoo and San Diego Zoo Safari Park has made sure to implement services that make our physical locations as inclusive as possible. Please visit the Link below to find out more.

San Diego Zoo Guests with Disabilities Page
San Diego Zoo Safari Park Guests with Disabilities Page


AudioEye Accessibility Certification


The AudioEye Certification seal represents a commitment to accessibility and digital inclusion. The AudioEye certification process involves automatic and manual testing with the goal of conforming with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Success Criteria.

AudioEye certifies that the website has been designed and optimized to substantially conform with WCAG 2.0 Level AA Success Criteria to the greatest extent possible.

AudioEye and San Diego Zoo Global continue to collaborate in an ongoing effort to maintain conformance and provide an accessible user experience for all users.

Last updated February 26, 2018

This website is regularly tested using a variety of assistive technologies.
We recommend using the following web browser / screen reader combinations for an optimized experience:

For Windows users: JAWS and Internet Explorer or NVDA and Firefox

For Mac users: VoiceOver and Safari or VoiceOver and Chrome

For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies

Web Accessibility Guidelines

San Diego Zoo Global has leveraged the Web Content Accessibility Guidelines (WCAG) 2.0 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, San Diego Zoo Global has elected to conform to Level AA of these guidelines.

Related Links

Web Accessibility Initiative (WAI)
Design guidelines for electronic and information technology

Feedback/Contact Us

Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the San Diego Zoo website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please contact AudioEye.

AudioEye Help Desk

Report accessibility related issues

If you have any questions or concerns regarding your experience at the San Diego Zoo or San Diego Zoo Safari Park, please contact San Diego Zoo Global.

Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about San Diego Zoo Global products and services. These sites, which are not controlled and maintained by San Diego Zoo Global, may present challenges for individuals with disabilities that we are not able to control or remedy. 

As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Facebook Accessibility Policy
YouTube Accessibility Policy

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